Terms & Conditions 

1. The purchase of a Sleep Programme Consultation (the “Consultations”) will be deemed as acceptance of the following terms and conditions.

2. The full fee for Hooked on Sleep’s services is due on booking your Consultation with Hooked on Sleep.

3. If the Sleep Programme is cancelled by the Client (the payer and receiver of the consultation) the following terms and conditions apply:

Less than 24 hours’ notice – no amount will be refunded

24-48 hours’ notice – 50% of full amount will be refunded

More than 48 hours’ notice – 100% will be refunded to the client

4. If a Client demonstrates exceptional circumstances as the reason for a cancellation within 48 hours of the booking time, Hooked on Sleep, on a case by case basis, may accept a rescheduled appointment within 2 weeks of the original booking time.

5. Hooked on Sleep reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of Hooked on Sleep cancelling, the Client will be offered a full refund or alternative dates if preferred.

6. In respect of each programme (the “Programme”) granted by Hooked on Sleep to the Client, the Client agrees that it shall not provide the Programme to any third party who is not a Client.

7. Advice given by Hooked on Sleep is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.

8. Hooked on Sleep advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the Consultations process.

9. If the Client’s child has an underlying health condition, Hooked on Sleep reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.

10. Hooked on Sleep is contactable during 8am-8pm Monday to Sunday. Responses will be provided as soon as possible after receipt, subject to personal circumstances or holidays.

11. Hooked on Sleep reserves the right to cease the provision of support in exceptional circumstances, including but not limited to: abuse or harassment from a Client to one of the Hooked on Sleep team.

12. Hooked on Sleep reserves the right to change the Terms & Conditions at any time.